Module 1

Module 1

Graphical / Geographical Planning

Innosoft Resource Planning is a comprehensive tool for the planning and supervision of projects, assignments, and resources. The system provides a clear graphical representation of the personnel and machine planning and – combined with the module GeoMap – also allows the ideal planning of routes.

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Module 2

Module 2

Customer Relationship Management / Helpdesk

The Innosoft Customer Relationship Management functions as a perfect interface between company and customer. With the complete customer and machine history all relevant data are available at any time and can be prepared for sophisticated analysis and marketing purposes quickly and easily.

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Module 3

Module 3

Mobile Field Service

The Innosoft Mobile Field Service is the optimal support for field representatives at work. By means of the direct feedback of the assignment data (times, spare parts, travel expenses, assembly reports etc.) right after completion of the services on site the service assignments can promptly be processed further  and approved for invoicing in the head office.

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Module 4

Module 4

Project Management

When it comes to the planning and implementation of complex projects in the sector of machinery and plant engineering, Innosoft Project Management is the ideal tool for the graphical scheduling and capacity control, from the construction to the manufacture and the assembly. In addition, the always up-to-date overview of the order workflow and the capacity requirements in each area facilitates the creation of the annual business plan.

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GeoMap

GeoMap

Innosoft GeoMap is a convenient solution for the clear geographical representation of the locations of your machines, customers, and resources. The system allows the ideal planning of the field representatives. By entry of the locations you see at first look, which employee is in close proximity to a certain machine. Without effort you can send an access route to this field representative. GeoMap allows the optimization of the route with regard to the saving of costs and/or time.

Functions

  • Search for customers (by city, address type, etc.), machines (by machine type, installation date, warranty expiration, etc.), maintenance contracts (by period, duration, customer, etc.), resources (by specialists, group, subgroup, place of residence, etc.)
  • Clear display of the search results in the topographic map
  • Route planning/optimization
  • Forwarding of the route to the technician via e-mail
  • Arbitrary divison of the map into marketing areas
  • Indication of the turnover, number of faults, etc. per marketing area

Benefits

  • Overview of the technicians’ assignments at any given time
  • Ideal planning of resources (which technician is in close proximity?)
  • Overview of all maintenance contracts, machine locations, etc.
  • Overview sales data (which sales region is below target?)
  • Arbitrary route planning (e.g. from technician′s residence via customer to company)

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