Module 1

Module 1

Graphical / Geographical Planning

Innosoft Resource Planning is a comprehensive tool for the planning and supervision of projects, assignments, and resources. The system provides a clear graphical representation of the personnel and machine planning and – combined with the module GeoMap – also allows the ideal planning of routes.

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Module 2

Module 2

Customer Relationship Management / Helpdesk

The Innosoft Customer Relationship Management functions as a perfect interface between company and customer. With the complete customer and machine history all relevant data are available at any time and can be prepared for sophisticated analysis and marketing purposes quickly and easily.

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Module 3

Module 3

Mobile Field Service

The Innosoft Mobile Field Service is the optimal support for field representatives at work. By means of the direct feedback of the assignment data (times, spare parts, travel expenses, assembly reports etc.) right after completion of the services on site the service assignments can promptly be processed further  and approved for invoicing in the head office.

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Module 4

Module 4

Project Management

When it comes to the planning and implementation of complex projects in the sector of machinery and plant engineering, Innosoft Project Management is the ideal tool for the graphical scheduling and capacity control, from the construction to the manufacture and the assembly. In addition, the always up-to-date overview of the order workflow and the capacity requirements in each area facilitates the creation of the annual business plan.

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Kundenmanagement

Customer Relationship Management (CRM)

The Innosoft Customer Relationship Management (CRM) is the interface between customer and company. Here incoming inquiries, faults or orders are received and processed until completion.  The information (procedures) is forwarded via the network to the respective departments, such as e.g. materials management, construction department, sales and service.  In an intelligently used customer relationship management a complaint can become the basis for a sales talk or a construction improvement.

Functions

  • overview of all procedures, assignments, receipts, proposals, invoices, documents
  • variable and predefined workflow
  • integration of involved departments
  • filing and allocation of documents and reports
  • procedures, Open Points (sub-procedures) and to-do list
  • resubmission / duration of the order processing
  • CRM functions
  • coding of faults with referencing
  • helpdesk function
  • ticket system in the Web

Benefits

  • well-informed interlocutor during customer calls
  • information pool for sales and construction
  • fault analysis
  • teleservice possible via interconnection with partner product
  • machine and customer history
  • status tracking at all time

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