Module 1

Module 1

Graphical / Geographical Planning

Innosoft Resource Planning is a comprehensive tool for the planning and supervision of projects, assignments, and resources. The system provides a clear graphical representation of the personnel and machine planning and – combined with the module GeoMap – also allows the ideal planning of routes.

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Module 2

Module 2

Customer Relationship Management / Helpdesk

The Innosoft Customer Relationship Management functions as a perfect interface between company and customer. With the complete customer and machine history all relevant data are available at any time and can be prepared for sophisticated analysis and marketing purposes quickly and easily.

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Module 3

Module 3

Mobile Field Service

The Innosoft Mobile Field Service is the optimal support for field representatives at work. By means of the direct feedback of the assignment data (times, spare parts, travel expenses, assembly reports etc.) right after completion of the services on site the service assignments can promptly be processed further  and approved for invoicing in the head office.

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Module 4

Module 4

Project Management

When it comes to the planning and implementation of complex projects in the sector of machinery and plant engineering, Innosoft Project Management is the ideal tool for the graphical scheduling and capacity control, from the construction to the manufacture and the assembly. In addition, the always up-to-date overview of the order workflow and the capacity requirements in each area facilitates the creation of the annual business plan.

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Servicemanagement

The importance of the service in companies changed fundamentally during the last years. Service is no longer only an – unpleasant – secondary business in the context of the product sales, but rather an independent company division with its own strategies. Apart from the classical product support such as repair services etc. further tasks such as e.g. sales, customer care or quality assurance are now part of the service as well.

Modern service management systems support the user in all stages of the service process, starting with the external/internal service inquiry via planning and co-ordination up to the invoicing of the performed works. The effective access to all relevant resources such as e.g. material, employees, schedules, documents and further operating supplies must be ensured at any time and should be supported by professional tools for the administration and evaluation of the accruing data.

The Innosoft Service Management System supports all functions in the customer service, from the project planning and resource planning to the field service connection and the invoicing. The modular structure of the system meets increasing demands and can be developed according to requirements from simple resource planning to a complete service management system.

Here’s an overview of the software solutions of the Innosoft Service Management System:

  • Resource Planning
  • Customer Relationship Management (CRM)
  • Project Management
  • Mobile Field Service
  • Bid Management (Sales)
  • Materials Management
  • Reporting
  • Invoicing
  • Maintenance and Servicing
  • Statistics
  • Document Management
  • HelpDesk
  • GeoMap
  • Shop Floor Control
  • Digital Forms
  • Resource Planning Web
  • Customer Relationship Management Web
  • Customer Ticket System Web
  • E-Commerce