Module 1

Module 1

Graphical / Geographical Planning

Innosoft Resource Planning is a comprehensive tool for the planning and supervision of projects, assignments, and resources. The system provides a clear graphical representation of the personnel and machine planning and – combined with the module GeoMap – also allows the ideal planning of routes.

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Module 2

Module 2

Customer Relationship Management / Helpdesk

The Innosoft Customer Relationship Management functions as a perfect interface between company and customer. With the complete customer and machine history all relevant data are available at any time and can be prepared for sophisticated analysis and marketing purposes quickly and easily.

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Module 3

Module 3

Mobile Field Service

The Innosoft Mobile Field Service is the optimal support for field representatives at work. By means of the direct feedback of the assignment data (times, spare parts, travel expenses, assembly reports etc.) right after completion of the services on site the service assignments can promptly be processed further  and approved for invoicing in the head office.

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Module 4

Module 4

Project Management

When it comes to the planning and implementation of complex projects in the sector of machinery and plant engineering, Innosoft Project Management is the ideal tool for the graphical scheduling and capacity control, from the construction to the manufacture and the assembly. In addition, the always up-to-date overview of the order workflow and the capacity requirements in each area facilitates the creation of the annual business plan.

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E-Commerce

E-commerce

For a 24/7 service it is now absolutely essential to offer at least a part of the services in the internet. The worldwide selling of spare parts or the registration of faults is made possible by the online ordering system as a component of the service management system. The online ordering system is directly connected to the data of the service management system in order to ensure an up-to-date data stock in the internet.

Functions

  • Online ordering system, spare part and second-hand machine sale over the internet
  • Shopping cart for the release of a simple order process
  • Article lists and parts lists with linked exploded view drawings, pictures or documents
  • Order-related article lists via login
  • Creation of electronic spare part catalogues, representation in various output media  print / CD Rom / HTML

Benefits

  • Simplified and permanently available ordering system for customers
  • 24/7 availability
  • Overcoming of language and time barriers